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Shared Branching Vcom Kiosk Banking FAQ’s

CU Service Centers Network is now available at selected 7-Eleven stores that have Vcom units (self service branch kiosks) where you can access your credit union accounts. You'll be able to perform many transactions you would normally perform with a teller with the added convenience of doing your banking 24/7!

How do I find these locations?

You can find these locations on the internet at co-opsharedbranch.org, or by calling the voice locator at 1-888-SITE-CO-OP.

What is a Vcom® Unit?

The user-friendly Vcom Units have been stationed at 7-Eleven stores from coast to coast for almost five years. They are similar to a self-service kiosk, as the Vcom Units perform an extensive list of shared branching services.

What types of shared branching services are available on a Vcom® Unit?
    Check Deposits

    Cash Withdrawals

    Cash Loan Advances

    Loan Payments by check

    Transfers within the member's credit union accounts

    Balances

    Recent History showing the last ten items that cleared the member's account
Is there a surcharge for a shared branching transaction at a Vcom® Unit?

No, the Vcom Unit will not charge a fee for performing a shared branching transaction.*

*CU Service Centers do not charge you, however if you use a Vcom as an ATM you may be charged a fee by the ATM operator. In order to insure you are not charged the ATM fee, choose CU Service Centers from the on-screen menu.

What information is needed to begin using the Vcom® Unit?
    The name of your credit union

    Your base member account number at the credit union you wish to access

    A debit, credit or check card from any institution or a valid State ID/Driver's License with a magnetic stripe on the back
How easy is it to access credit union accounts?

It is very easy and secure. All the member has to do is answer a few security questions and then pick a PIN number to be used for future visits.

Is there a location guide for the Vcom® Units where shared branching transactions can be performed?

You can find them on the internet at cuswirl.com, on your internet enabled mobile phone at m.cuswirl.com, and by calling (888) CU.SWIRL (287-9475).

How many Vcom® Units are currently available?

There are over 2200 Vcom Units from coast to coast.

Is there assistance available at the Vcom® Unit for questions?

Yes, a phone will be available on the Vcom Unit. It will connect members to the help desk in case there is a problem with the Vcom Unit or to answer any questions.

Can I access the Vcom® Units 24 hours a day?

Yes, all 7-Eleven stores with Vcom Units are open 24 hours a day, 7 days a week.
7-Eleven and Vcom are registered trademarks of 7-Eleven, Inc.
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